Are you tired of not being able to hear an urgent call, dropping the connection at absolutely the worst time, or missing out on a conference call altogether?
All personnel in roles who are on the phones constantly need to stay in touch with their customers and vendors at the time that they need to, not several hours later. VoIP technology has allowed them to do this without waiting.
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower todays mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax.
Its voice-over-internet-protocol (VoIP) phone system comes with features like call monitoring, directory listing, and more. It costs $29.99 to $59.99+ and is best for small businesses as well as large enterprises with high call volumes.
With all things considered, RingCentral is our choice for the best business phone service because it is the complete package for unified communications. It can handle all of your communication needs, regardless of how small or large your business is. The system is extremely reliable, offers multiple price points to fit your budget, and has nearly every calling, collaboration and mobile feature businesses could want from a phone system. While several phone systems excel in some of these areas, RingCentral nails them all.
Features
Features vary by service plan. More expensive plans have expanded features, such as more toll-free minutes per month or video conferencing for more participants.
The meetings feature allows businesses to meet with their employees through the web, audio, and video conferencing. Its video conferencing functionality can accommodate a meeting with up to 500 people in different locations worldwide, while its audio conferencing function can accommodate 1,000 people.
RingCentral protects its users’ data with a system fortified by seven layers of security. It also has 17 data centers across four regions and has a global cloud infrastructure with more than 45 direct peering connections with Tier 1 international carriers.
Other notables:
50 calling, collaboration, and mobile features
Caller ID control
One-touch calling
Call recording
Call screening and paging
Call reports and logs
Multilevel IVRs
On-hold music
To top it all off, RingCentral service allows you to go mobile, with a RingCentral mobile app that features full functionality. Translation: there’s virtually nothing you can do on your desktop computer that you can’t also do on your phone.
The RingCentral App Gallery has more than 180 pre-built integrations. Popular applications include Salesforce, Zapier, Zoho CRM, Zendesk, Microsoft Outlook, Desk, Trello, PieSync, Google, HappyFox, Cloze, PCRecruiter, Box, ServiceNow, GitHub, WebHooks and MailChimp. In addition, RingCentrals APIs let software developers build custom integrations to meet a company's specific communication needs.
Plans and pricing
RingCentral offers four service plans that vary in price and features to fit the budgets and needs of a wide range of businesses. While most systems have multiple price points, few offer as many options as RingCentral does. This flexibility gives many businesses the opportunity to use the service, regardless of their budgets. All of the plans include unlimited calls in the U.S. and Canada, unlimited business text messaging, a mobile app for iOS and Android devices, HD voice, visual voicemail, voicemail-to-email, file sharing, team messaging, and call logs.
Here is a breakdown of the plans and their differences:
The least expensive option is the Essentials plan, which is only available to businesses with 20 or fewer users. Be clear that there are no audio or video meeting services in this plan. It costs $29.99 per user per month and includes 100 toll-free minutes. It's the only RingCentral plan that limits the number of employees who can use it.
The Standard plan is $34.99 per user per month for up to 99 users. The price drops to $32.99 for businesses with more than 100 users. It includes everything in the Essentials plan, as well as 1,000 toll-free minutes, a multilevel auto-attendant, an internet fax service, custom app development and deployment, and reports on quality of service. It also allows unlimited audio conferencing and video conferencing with up to 100 attendees, and it offers integrations with Office 365, G Suite and Slack.
The Premium plan is $44.99 per user per month. The price drops to $42.99 for businesses with more than 100 users. The Premium plan includes everything in the Standard plan, plus 2,500 toll-free minutes, video meetings for up to 1,200 people, automatic call recording, multisite support, hot desking, real-time analytics, single sign-on, and integrations with Salesforce and Zendesk.
The most expensive option is the Ultimate plan, which costs $59.99 per user per month and includes everything in the Premium plan, plus 10,000 toll-free minutes, reports and alerts on device status, and unlimited storage.
Prices drop by up to 33% per user if you pay annually instead of monthly. RingCentral does not have a free plan, but it offers all users a 30-day risk-free trial.
While each plan comes with one local or-toll-free number, there is an additional cost if you want more numbers. Toll-free numbers and local numbers are $4.99 per month, and vanity numbers are available for a one-time $30 fee.
Businesses have the option to buy or rent desk phones from RingCentral. You can purchase desk phones for $80 to $400 each or rent them for $5 to $21 per month.
Performance
The performance of cloud VoIP business phone service depends on a company's local network and internet connection. RingCentral provides quality of service (QoS) reports to help companies monitor and troubleshoot call-quality issues affecting global users in real time. Reports give an overview of call quality by location, endpoint, codec and internet service provider. RingCentral has a service-level agreement for enterprise customers providing 99.999% uptime.
Conclusion
RingCentral Office is straightforward from a user's standpoint. We give it an overall rating of 5 out of 5 stars. It goes beyond what any small or medium size business would need. There is flexibility in the plans offered which allows you to adapt as you grow your business. Also currently they are offering discounts on plans billed annually. We recommend RingCentral as its as good as anything on the market.
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